{"id":"2ef2704e-c7dd-447d-87c5-ddd3f7f1e727","tenant_id":"","title":"Contact Us","slug":"contact","excerpt":null,"content":"

Contact Customer Service

Our customer service team can assist with product orders, payments, warehouse processing, parcel submission and international shipping questions.

To receive a faster and more accurate response, provide complete information when contacting us.

What Information Should I Provide?

For order-related questions, include:

Order number\n
\nProduct name\n
\nDescription of the problem\n
\nRelevant screenshots\n

For warehouse-related questions, include:

\nWarehouse order number\n
\nDomestic tracking number\n
\nProduct information\n
\nInspection photo reference\n

For international parcel questions, include:

\nParcel number\n
\nInternational tracking number\n
\nShipping route\n
\nDescription of the delivery issue\n

For payment questions, include:

\nPayment amount\n
\nPayment date\n
\nPayment method\n
\nTransaction reference\n
\nPayment result screenshot\n

Do not provide your password, full bank card number, security code or one-time verification code.

Response Times

Response times may vary during weekends, public holidays, major shopping festivals and periods of high order volume.

Submitting the same request repeatedly through multiple channels may slow down the review process.

Before Contacting Support

Check your account notifications, order status, parcel tracking and Help Center first. Many common questions can be resolved through the information already displayed on the platform.

When contacting customer service, describe the issue clearly and specify the result y