{"id":"a85ea81e-eb8c-4a7a-a098-58f64a9a771f","tenant_id":"","title":"Top up","slug":"topup","excerpt":null,"content":"

How to Top Up Your Balance

Your balance can be used to pay for products, service fees, international shipping and other available services.

Adding funds in advance can make the purchasing and shipping process more efficient.

How to Top Up

\nLog in to your Hiobuy account.\n
\nGo to Wallet, Balance or Top Up.\n
\nEnter the amount you want to add.\n
\nSelect an available payment method.\n
\nReview the payment amount and any processing fee.\n
\nConfirm the payment.\n
\nCheck your balance after the transaction is completed.\n

Available payment methods may differ depending on your country, account settings and payment provider.

Why Has My Balance Not Been Updated?

Most successful payments are credited automatically. However, delays may occur because of bank processing, payment verification or network issues.

If your payment was deducted but the balance was not updated, do not make repeated payments immediately.

Please keep the following information:

\nPayment date\n
\nPayment amount\n
\nTransaction reference\n
\nPayment method\n
\nScreenshot of the payment result\n

Send this information to customer service for verification.

Can I Withdraw My Balance?

Withdrawal and refund availability depends on the source of the funds and the platform’s refund policy.

Promotional credits, coupons, bonuses and certain payment fees may not be refundable.

Before adding a large amount, review the applicable balance and refund terms.

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